Suitable for anyone who is in a dedicated customer service job role, such as; Customer Relationship Manager, Customer Support Officer, Customer Service Team Leader, Customer Service Supervisory and Customer Service Co-ordinator. Again, a wide variety of other job roles within which customer service skills complement other technical skills at the
Advanced level also exist; and those undertaking such job roles are also likely to benefit from undertaking the Customer Service Advanced Apprenticeship.

The qualification is delivered in your workplace on a 1-2-1 basis with our assessors. The qualification is assessed through: observations, examination of work products, questioning, professional discussions, witness testimonies, online examinations & knowledge workbooks.