Course information
Course delivery:
Work basedCourse duration?
24 Month(s)
More course information
An Apprenticeship is a qualification that is achieved whilst at work. It is an opportunity to gain or build on your knowledge and experience, whilst working towards qualifications and earning money at the same time. Apprenticeships give you the opportunity to work for a real employer, earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience. As more and more business is transacted online or over the phone, the quality of customer service plays an increasingly important part. As an investment, customer service training brings the highest returns. Customer loyalty can be improved, while internally, management and other staff gain a greater appreciation of organisational values and responsibilities, helping them work as a team to maintain and improve those values.This apprenticeship consists of the following aspects: Combined qualification in Customer Service at L3, Functional skills ƒ?? English and Maths at Level 2, Employee Rights and Responsibilities (ERR) and Personal Learning and Thinking Styles (PLTS) are also embedded within the Combined Qualification.
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