BSc Honours

Advanced Level Apprenticeship in Customer Service

Course information

Course delivery:

Work based

Course duration?

24 Month(s)

More course information

An Apprenticeship is a qualification that is achieved whilst at work. It is an opportunity to gain or build on your knowledge and experience, whilst working towards qualifications and earning money at the same time. Apprenticeships give you the opportunity to work for a real employer, earn a real salary and gain a real qualification whilst gaining valuable workplace skills and experience. As more and more business is transacted online or over the phone, the quality of customer service plays an increasingly important part. As an investment, customer service training brings the highest returns. Customer loyalty can be improved, while internally, management and other staff gain a greater appreciation of organisational values and responsibilities, helping them work as a team to maintain and improve those values.This apprenticeship consists of the following aspects: Combined qualification in Customer Service at L3, Functional skills ƒ?? English and Maths at Level 2, Employee Rights and Responsibilities (ERR) and Personal Learning and Thinking Styles (PLTS) are also embedded within the Combined Qualification.

Student testimonial

More related courses

Related Courses

News

Pause on Defunding Qualifications Overlapping with T Levels – A Positive Move for Students and Educators

July 2024 In a significant update for the education sector, ...

Trainer Tips

Essential Tips on Online Learning

The coronavirus crisis has affected students at all levels, and it continues ...

Trainer Tips

Our Top Tips for Setting Good Study Habits

Starting your journey into further education might seem daunting, and the cou...

Learning categories

What Is a Vocational Course And What Are The Benefits?

A vocational course is a further education route into a specific career, with...

Next