Course information
Course delivery:
Work basedCourse duration?
18 Month(s)
More course information
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. This apprenticeship develops the key skills and behaviours required for a customer service specialist.
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