This qualification is intended for those working in a supervisory role in the customer service sector. It is designed to reflect the working practice of customer service supervisors across a wide spectrum of industries and types of organisation. It is aimed at candidates who supervise a team, providing front line communication on a daily basis. It is a work based qualification which will allow learners to develop the essential skills needed for working in a customer focussed environment. For example, improved communication and improved understanding of customer needs.