This unit aims to develop the knowledge and skills required to make telephone calls to customers. Upon completion of this unit, learners will be able to plan, and make, telephone calls to customers.
This course includes telephone training, then telemarketing training and end with some sales training
1. Impressions and images
2. Confidence building and developing customer relationships ad communications
3. Incoming calls and receiving a telephone call
4. Call management
5. Dealing with anger