Course information
Course delivery:
Work basedCourse duration?
12 Month(s)
More course information
This Apprenticeship reviews your customer service skills and seeks to build on existing experience which can be applied to wherever you work. You may be employed within local Government or telecommunications.
Good customer service is key to the success of any business or organisation. It is one of those useful skills that is found all over the place and covers all the extras that make a customer's experience better.
As a customer service apprentice, you will probably work at the front end of an employer's business activities and regularly assist customers. Duties will vary between sectors, but in most cases you'll be making sure that customers are dealt with in a positive, reliable and pleasant way.
To properly assist customers, you will need clear and up-to-date knowledge of your organisation's products and services. You will also need to be able to communicate with all sorts of people.
Completing this Apprenticeship is a way of providing evidence of skills that will serve you well within your job role.
Student testimonial
