Course information
Course delivery:
OnlineCourse duration?
30 5
More course information
The IAG certificate aims to give you the knowledge and understanding of the key principles of information, advice or guidance and enable you to apply these within a particular context. You may be interested in supporting people with careers advice, customer service, employment, housing, learning or legal support and advice in a range of public sector settings.
What will I learn?
How values, attitudes and beliefs can affect interactions
How to develop interaction and interpersonal skills
How information, advice or guidance can be explored
How group interaction can be utilised
How to manage information, including storage and retrieval
How to comply with the law
Skills for Information, Advice or Guidance
Information, Advice or Guidance in Practice
Developing Interaction, Explore communication techniques
Signposting and referral in information, advice or guidance
Information, advice or guidance in context
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