The qualifications provides from a basic level skills and knowledge that could lead to further education in IT or related areas, as well as underpinning other educational sectors to higher levels of competency for those required working independently or supervising others. For those in an office role the ITQ can provide the confidence to work effectively with ICT and deal with tasks that are straightforward or routine.
A Level 1 user can make use of predefined or commonly used IT tools for activities that are straightforward or routine, identifying and using automated methods or alternative ways of working to improve productivity. Any aspect that is unfamiliar will require support and advice from other people.