This Apprenticeship develops knowledge and skills in:
the principles of call handling in a contact centre environment
managing inbound calls and preparing to handle basic customer service problems and complaints
basic principles of the sales process
maintaining a positive attitude with customers.
For this Apprenticeship you'll learn with us at your Employer's workplace. You may learn in a group environment in your contact centre or you may also have one to one support from your assessor whilst they are carrying out observations with you.
You'll demonstrate what you've learned through oral examinations and a practical demonstration.
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